Before Connecting Your ERP and Online Store, Map the Workflow.

Connecting an online store to an ERP sounds straightforward until the two systems disagree about product identifiers, stock availability, order status, taxes, or customer records. A reliable integration begins with a shared understanding of the business process.

Decide which system owns each record

Choose the source of truth for products, prices, inventory, customers, and orders. Without this decision, updates can overwrite each other or create conflicting information.

Define when information moves

Some changes should happen immediately. Others can be synchronized on a schedule. The right choice depends on business impact, platform limits, and operational needs.

Map exceptions early

Consider cancelled orders, returns, partial fulfillment, duplicate events, unavailable products, and failed updates. These are normal operational situations, not unusual edge cases.

Design for retries and visibility

An integration should record failures, support safe retries, and make it possible to identify records that need attention. Silent failures create expensive manual work.

Test with realistic records

Use representative products, taxes, discounts, shipping methods, and order scenarios. Validate the behavior before moving live business data.

Start with the essential flow

A limited integration that handles core processes reliably is often more valuable than a broad one with unclear responsibilities.

Next step

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